Shipment Tracking & Exception Management — Real-Time Visibility
Automatically monitor shipments across all carriers, detect exceptions proactively, and trigger alerts with human oversight and full audit trails.
The Daily Reality
Portal Hopping Nightmare
Teams log into 15+ carrier portals daily just to check status
Customer Calls Flood In
"Where's my shipment?" calls consume hours of operations time
Delays Discovered Too Late
Exceptions found hours or days after they occur
No Unified View
Each carrier's data lives in separate systems
Reactive Fire Fighting
Operations teams constantly scrambling to resolve issues
15+ Carrier Portals
Status Checking
Visibility Status
Why This Breaks at Scale
Shipment Volume Overwhelms Teams
Each new shipment multiplies manual tracking workload
Customer Calls Escalate
Lack of proactive communication creates constant inquiries
Exception Response Delays
Problems discovered too late for effective intervention
Operations teams tracking 1,000+ shipments/week see customer satisfaction drop without automation.
Weekly Active Shipments
Customer Call Volume
Exception Response Time
How NunariQ Executes Shipment Tracking
Three-stage execution engine: Intelligence → Validation → Control
Intake & Understanding
Automated ingestion
Multi-Carrier Integration
15+ carrier APIs connected
Status Polling
Real-time updates ingested
Event Normalization
Unified data structure
Decision & Execution
Where complexity is resolved
Exception Detection Applied
Delays, holds, routing issues identified automatically
Alerts Generated
Proactive notifications to ops and customers
Control & Audit
Governance enforced here
Human Oversight Required
Critical exceptions escalated for ops review
Full Audit Trail Logged
Complete traceability of all tracking events
Human & Rule-Based Control
Human-in-the-loop escalations
Critical shipment exceptions require explicit operations approval
Rule-based exception detection
Automated alerts based on delay thresholds and SLAs
Exception handling for unusual delays
Intelligent routing when shipments deviate from expected patterns
No exception is escalated without meeting your alert rules.
Shipment Delay Detected
Customer: Global Electronics Inc.
8 hrs
Behind schedule
ACTIVE EXCEPTIONS
23 exceptions requiring attention
Full Traceability & Compliance
Every shipment is permanently linked to all tracking events and carrier updates
All customer communications are attributable to a system or a named operations agent
Manual interventions require justification and are preserved as part of the record
Audit Record Snapshot
Transaction ID: SHP-2024-7428
Shipment Created
2024-12-27 06:30:15 UTC
Carrier: FedEx • Tracking: 7849320184 • Expected: Dec 29, 2:00 PM
Delay Detected
2024-12-28 18:22:44 UTC
Alert triggered: 8 hours behind schedule • Customer auto-notified
Exception Reviewed
2024-12-28 18:45:12 UTC
Agent: Sarah Kim (Operations Coordinator) • Action: Contacted carrier for ETA update
Delivery Completed
2024-12-29 10:15:33 UTC
Final delay: 8.25 hours • Customer satisfaction survey sent
Record locked and immutable • Digital signature: f8a3c9d1...
Runs Inside Your Existing Systems
NunariQ operates as a contained automation layer. It does not replace your TMS, does not bypass existing workflows, and does not require system migration.
Human Oversight & Escalations
Control maintained at critical exception points
NunariQ Automation Layer
Sits between carriers and operations — does not replace core systems
Reads
Tracking data from all carriers
Validates
Against SLAs and exception rules
Writes
Alerts and status updates via notifications
Core Logistics Systems
Your existing TMS, carrier portals, and communication platforms remain unchanged
TMS Systems
SAP TM
Shipment management
Carrier Systems
15+ Carriers
API integration
Communication
Email/SMS
Customer alerts
NunariQ integrates via standard APIs. No database access. No system replacement. No disruption to existing workflows.
Business Outcomes
The transformation from manual to automated execution
Before NunariQ
Reactive Tracking
Teams manually check portals for hours daily
Customer Call Overload
Constant "where's my shipment?" inquiries drain resources
Late Exception Discovery
Problems found too late for effective resolution
No Audit Confidence
Tracking history incomplete, actions undocumented
After NunariQ
Proactive Monitoring
Continuous automated tracking across all carriers
Customer Self-Service
Automated updates reduce inquiry calls by 75%
Instant Exception Detection
Problems flagged immediately for faster resolution
Complete Audit Trail
Every event traceable with full accountability
Who This Is For
Shipment tracking automation addresses distinct pain points across operations, customer service, and technical decision-makers.
Operations Managers
Breaks Without This
Portal checking consumes team hours. Exceptions discovered reactively. No unified visibility.
Outcome
Real-time tracking dashboards. Proactive alerts. Team focuses on exceptions only.
Customer Service Leaders
Breaks Without This
Status inquiry calls overwhelm agents. No proactive communication. Customer satisfaction suffers.
Outcome
75% fewer inquiry calls. Automated customer updates. Higher satisfaction scores.
Logistics Coordinators
Breaks Without This
Manual carrier portal checks consume productive hours. Exceptions missed until escalation.
Outcome
90% less manual tracking. Immediate exception alerts. Time for strategic work.
IT / Technology Leaders
Breaks Without This
Another "integration" project that breaks TMS connections or requires custom development.
Outcome
Works with existing TMS. Standard carrier APIs. Full audit trail built in.